Shipping policy
Shipping Policy
Welcome! At Cavilone, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
1. Order Processing Time
- Orders are processed within 1 to 2 business days from receipt.
- Orders placed after 12:00 PM PST, or on weekends and holidays, will begin processing on the next business day.
2. Shipping Rates and Methods
- Shipping charges are calculated based on the weight, dimensions, and destination of your order, and are clearly displayed at checkout.
- Free Worldwide Shipping: Delivered within 10 to 14 business days after dispatch.
- Note: Delivery times are estimates and may vary based on your precise location and external logistic factors.
3. International Shipping & Customs
- We ship worldwide. International rates and delivery windows vary by geographic destination.
- Customs, Duties, and Taxes: International customers (including those in the EU and UK) are solely responsible for all local customs fees, import taxes, or duties levied by their destination country upon delivery.
4. Lost or Damaged Packages
- If your package is lost in transit or arrives physically damaged, please contact our support team immediately at info@cavilone.com within 3 days of the delivery date so we can assist you.
5. Incorrect Address
- Please review your shipping details carefully prior to placing your order. Cavilone is not responsible for packages that fail to deliver or are lost due to incorrect, incomplete, or invalid addresses provided by the buyer.
6. Contact Us
For tracking updates or general shipping inquiries, please contact us via email at info@cavilone.com