Refund policy

Return and Refund Policy

Thank you for shopping at Cavilone. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.

1. Return Window

  • You have 7 days from the date of delivery to request a return.
  • Returns requested after this 7-day period will not be accepted.
  • Note: Please see Section 7 for extended statutory windows applicable to EU and UK orders.

2. Return Conditions

  • Items must be unused, undamaged, and unaltered.
  • Items must be in their original product packaging.
  • All labels, tags, or protective seals must be intact.
  • You must provide the order number or proof of purchase.

3. Exceptions and Damages

  • Sale items, clearance items, and gift cards are final sale.
  • Customized, personalized, or made-to-order items cannot be returned.
  • Damaged or Faulty Items: Please inspect your order upon reception. If an item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
  • Note: Please see Section 7 for exceptions regarding EU and UK orders.

4. Refund Process

  • We will notify you once we receive and inspect your returned item.
  • Approved refunds are processed automatically to your original payment method.
  • Please allow 10 to 12 business days for the credit to appear on your statement.

5. Return Shipping

  • Customers are responsible for all return shipping fees.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service to ensure safe delivery.

6. Contact Us

To start a return request, please contact us at info@cavilone.com

7. European Union & United Kingdom Consumers

  • 14-Day Right of Withdrawal: If your order is shipped into the European Union or the United Kingdom, you have a statutory right to cancel or return your order within 14 days of delivery, for any reason and without justification.
  • Eligible Items: This statutory right overrides our standard policy and applies to standard sale and clearance products. It does not apply to customized items or gift cards.
  • Return Shipping Costs: In accordance with local regulations, consumers in the EU and UK are responsible for covering the cost of returning their items for change-of-mind requests.
  • Condition for Inspection: To exercise this right, items must not be used beyond what is necessary to establish their nature and characteristics (similar to how you would inspect an item in a physical shop).